Request an RMA
Before requesting a return merchandise authorization (RMA), please review our return and/or warranty policy to ensure fast and seamless service for return, replacement, and repair.
Start a Return
Request a RMA Number
Please email us at firstname.lastname@example.org with the below information:
- Order Number
- Date of Order
- Ship-To Name and Address
- Bill-To Name and Address (if different from Ship-To address)
- Model Number
- Quantity being returned
- Reason for returning the product
We will review and reply to your request within 1-2 business days.
Re-package the Product
Once approved, return the product in the original packaging if possible. If you no longer have the original shipping box or it was damaged in transit, the product must be packaged using sturdy foam and thick boxes to prevent damage during return.
Write your RMA number on the top of the box in a bold black marker.
We will also email you these instructions for completing your return.
Ship the Product
You may return the product using your carrier of choice, although we recommend using a carrier that offers a tracking service. We are not responsible for lost, delayed, or damaged shipments.
Address the shipment to:
2890 Market Loop
Southlake, TX 76092
After receipt, we will review the return within 3-5 business days.
A refund will be processed through the original payment method within one business day after the return is determined to be meet the return policy.
Warranty Claim Approved
The product will be repaired or replaced and shipped out as soon as possible after the product is determined to meet the warranty policy.