Terms & Conditions
Payment: TNR Technical offers the following payment methods:
For United States and Canada customers: MasterCard, VISA, American Express, Discover, PayPal, and prepaid by wire transfer as well as open account credit to qualified institutions and businesses. There is no minimum order.
Canada customers will need to email their requests for batteries along with their shipping address. Alternately you can call us at (407-340-6886) for your shipping costs. We will respond back via email with the cost of shipping. You will most likely have taxes and duties.
For other international customers : we only accept prepaid by wire transfer, cashiers check in U.S.funds and PayPal upon request.
Looking for Net 30 terms? You will need to call us and get set up with our accounting department. Please provide us with your credit references or fill out our credit application. Please allow sufficient time for the account application process. To avoid delay on your initial order, you may elect an alternative payment method.
Shipping Charges. All shipping or freight charges and insurance will be paid by customer. All sales are made FOB TNR technical warehouse in Sanford FL or Santa Ana CA. U.S.A, and all shipping or freight charges are prepaid and added to the invoice. Customers wanting to ship on their UPS or Fed Ex account must provide us their account number, we will credit back or not collect on your shipping costs that the web site shows.
Shipments of excessive weight or size may require additional charges. TNR will notify you prior to shipment if these conditions exist. Alaska & Hawaii customers may have additional freight charges.
Customers in the states of CA, FL, NC & SC not required to pay sales tax must provide us with their tax resale number.
All Lithium Batteries shipping by AIR must ship Class 9 Hazardous Dangerous Goods. We have a cut off time of 2:30 PM. Please be aware that FedEx does not guarantee delivery of expedited hazmat shipments. Lithium Batteries are considered dangerous goods, Class 9. Our shipping department employees are licensed and trained to package and label all boxes according to IATA Dangerous Goods Regulations. The U.S. Postal Service does not allow any mailing of Lithium Batteries.
If you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a service representative immediately to initiate a claim.
Returning a Product: All returns are subject to a 20% restocking fee. We do not credit the outgoing shipping cost or any return shipping cost that you pay. Merchandise returned for credit should be in a resalable condition within 30 days of purchase.
If you need to return a product, follow these simple instructions:
Call TNR (800)-346-0601, and provide the following information:
- Order number
- Name and address
- Quantity being returned
- Reason for the return
We will issue you a return authorization number to be included in the box or on the outside of the box. Please package all returns carefully so that batteries are not damaged or shorted out.
2. When you receive the Return Authorization Number:
- Write the Return Authorization Number on the return label.
- Attach the return label to the outside of the shipping box.