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SHIPPING INFO

                     This web site has a $50 minimum order for USA & Canada. If you are using a credit card from a foreign bank, click here.  International customers click here

Welcome to our section regarding shipping information.

We ship Fed Ex ground, Fed Ex Priority Overnight, Fed Ex Standard Overnight, Fed Ex 2 day Service and Fed Ex Express Saver 3 day service and UPS.

All lithium cells shipping by AIR must ship class 9 hazardous (hazmat) dangerous goods. There will be additional fee of $50 to cover the dangerous goods hazmat surcharge. A salesperson will call for additional payment.  Please be aware that Fed Ex does not guarantee delivery of expedited hazmat shipments.  If you expedite your order and Fed Ex fails to get it to you on time, the shipping charges will not be refunded.    

Our shipping rates are very fair and we pass on our discounts to you.

We also allow you to use your own shipping account and will ship collect for domestic orders. 

The U.S. Postal Service does not allow any mailing of Lithium Batteries.

Shipping battery orders with very heavy items will usually ship with major truck lines.

We ship prepay & add or we can ship collect (for domestic orders) on your account with your choice of a truck line.

Truck Lines :  AAA Cooper, Averitt Express,  FedEx Freight, R&L, Southeastern Freight, UPS Freight & YRC Worldwide.

Lithium Batteries are considered dangerous goods, class 9. Our shipping department employees are licensed and trained to package and label all boxes according to IATA Dangerous Goods Regulations.

Payment Methods : We accept Visa, MasterCard, American Express, Discover, ACH payments and wire transfers.

Due to an increase in credit card fraud attempts, we may call or email you requesting payment by ACH or bank wire transfer on certain high dollar orders.

To our Canadian customers we are restricted to UPS for ground shipments on all lithium batteries or Fed Ex air, next day or 2 day delivery. Canadian customers can now obtain shipping rates and place orders on our web site for orders shipping via UPS.  Please note that you will need to pay UPS duties and taxes upon delivery.  If you would like your order to go Fed Ex, call for freight cost.  It will include clearance fees and you will not need to produce any payment upon receipt.  

Returning a Product

All returns are subject to a 30% restocking fee. We do not credit the outgoing shipping cost or any return shipping cost that you pay. Return Authorizations are valid for 7 days from issuance.

If you need to return a product, follow these simple instructions:

Call TNR Technical at (800) 346-0601, and provide the following information:

Order number, name and address, quantity being returned and the reason for the return.

We will issue you a return authorization number to be included in the box or on the outside of the box. Please package all returns carefully so that batteries are not damaged or shorted out.

FINALLY:  Any  questions  comments, suggestions and feedback?  Feel free to email us or give us a call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. When you receive the Return Authorization Number:

  1. Write the Return Authorization Number on the return label.
  2. Attach the return label to the outside of the shipping box.